Frequently Asked Questions

What payment methods are available?

We accept most popular payment methods, including buy now, pay later options, to provide you with an easy shopping experience!

Payment Options include...

  • Visa and Mastercard
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Paypal Express Checkout

Buy now, pay later options are...

  • Afterpay (Australia and NZ)
  • Klarna (Australia)
  • Laybuy (Australia and NZ)
  • Zip (Australia)

What's the shipping time frame and cost?

Orders will usually be dispatched next business day but can take a bit longer after sales, new stock drops, weekends and holidays. Thanks for your patience!

Shipping Timeframes and Cost

  • Australia
    • Aramex(QLD, NSW, VIC, SA and TAS)/Australia Post Parcel Post(all other states and some regional areas) (2-10 business day) - AU$10 or free on orders AU$70 or above
    • Express post (usually 1-2 business day) - AU$14 or $6 to upgrade orders with free standard shipping
  • New Zealand
    • Economy Air (10+ business days) - AU$14 or free on orders over AU$120
    • Express Air - (2-4 business days) AU$30 or free on orders over AU$200
  • US and Canada
    • Economy Air (10+ business days) - AU$28 or free on orders over AU$200
    • Express Air (2-4 business days) - AU$45 or free on orders over AU$400
  • Ireland, United Kingdom, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland
    • Economy Air (10+ business days) - AU$38 or free on orders over AU$200
    • Express Air (2-4 business days) - AU$48 or free on orders over AU$400
  • Russia, Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Malta, Montenegro, North Macedonia, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Turkey, Ukraine, South Africa, Brazil
    • Economy Air (10+ business days) - AU$39 or free on orders over AU$200
    • Express Air (2-4 business days) - AU$52 or free on orders over AU$400

    Free shipping is calculated on the total value of items in your basket.

    Australia Post domestic shipments are signature on delivery, you can provide Authority to leave by leaving a note using the add note button at the cart page.

    Aramex shipments are all Authority to leave. If a safe place cannot be found they will leave a card with instructions for you to arrange re delivery or collection at a later time.

    IF YOU HAVE A DEADLINE BY WHICH YOU NEED TO RECEIVE YOUR ORDER, PLEASE COMMUNICATE THAT WITH US BEFORE PLACING YOUR ORDER SO WE CAN MAKE SURE IT CAN BE MET. WE ACCEPT NO RESPONSIBILITY FOR MISSED DEADLINES.

    Parcels that are returned to us due to an address error or failure to collect at the post office will be reshipped at the customers expense. Unclaimed items will be added as gifts to other orders after 6 months.

    Please check your address carefully on the order confirmation page before paying, if you put the wrong address on your order and it is lost as a result, we accept no responsibility.

      What are your business ethics?

      Accessible Pricing - We are firm believers that crystals, herbs, essential oils and all the lovely things we stock are gifts from the earth that should be cherished and made affordable for everyone.

      Ethical Sourcing - We believe the we should all tread as lightly as possible on our beautiful planet. We do this by sourcing as much as possible from small family businesses with ethical workplace and environmental practices that we can verify in person or via people we trust.

      Sustainable Packaging - All of the virgin packing material we use is compostable or 100% recyclable paper, cardboard or cellulose. Any plastics or foams we use are rescued from going to landfill as we collect them from our suppliers and the residents and businesses in our local neighborhood. We hope that you too can resuse them, pass them to someone who can, or place them in an appropriate recycling bin.

      We're all sharing this planet together so all the little things we can do will add up to benefit everyone!

      what is your return/refund policy?

      Please contact us if you have any questions about the items in your order and we will do our best to help.

      In cases where an item has arrived damaged or is incorrect, to be eligible for a refund, you must contact us within 48 hours of delivery and provide a description and images of the issue.

      If we determine that a refund is required, the funds will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 business days for a refund to clear. Paypal and Buy Now, Pay Later options usually clear within 2 business days.

      If it is determined the product has been damaged by you in any way, or you have initiated the return beyond 48 hours of delivery, you will not be eligible for a refund.

      We accept returns for change of mind, however the goods must be returned at the customers expense within 14 days in original condition and there is a 25% restocking fee. Once the goods arrive back to us we will check them and refund the cost of the items only minus the restocking fee.

      If anything is unclear or you have more questions feel free to contact us at hello@sparrowandfox.com.au.