Returns & Refunds

Please contact us if you have any questions about the items in your order and we will do our best to help.

In cases where an item has arrived damaged or is incorrect, to be eligible for a refund, you must contact us within 48 hours of delivery and provide a description and images of the issue.

If we determine that a refund is required, the funds will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 business days for a refund to clear. Paypal and Buy Now, Pay Later options usually clear within 2 business days.

If it is determined the product has been damaged by you in any way, or you have initiated the return beyond 48 hours of delivery, you will not be eligible for a refund.

We accept returns for change of mind, however the goods must be returned at the customers expense within 14 days in original condition and there is a 25% restocking fee. Once the goods arrive back to us we will check them and refund the cost of the items only minus the restocking fee.

If anything is unclear or you have more questions feel free to contact us at hello@sparrowandfox.com.au.